Complaints Procedure

Issue: 4th October 2021

 

Cushman & Wakefield Proprius is committed to continuously improving the services provided to clients. To this end, the firm has developed a formal complaints procedure.  In the event you do have a complaint, we ask that you contact the Head of the department of the services you have received. If you feel that is not appropriate or you consider his/her response inadequate, please contact Nicky Simbouras (This email address is being protected from spambots. You need JavaScript enabled to view it.). You will be provided with a unique case reference number which will allow us to record the issues you have experience and a dedicated employee will be assigned to your case, who will keep you updated on the progress of your complaint until the matter is resolved. Your complaint will be processed within seven business days and you can expect a full response within twenty one business days. If further investigation is required, response time may be prolonged.

You will be provided with a unique case reference number which will allow us to record the issues you have experience and a dedicated employee will be assigned to your case, who will keep you updated on the progress of your complaint until the matter is resolved.

We review our Complaint Handling Procedure on a regular basis and, if necessary, we renew it. 

If you are not satisfied with the outcome of how we have handled your complaint, you may be entitled to refer your complaint to one of the following:

 

 

 

Name

Contact number

Website

Independent Authority Consumer Ombudman

 +302106460862

http://www.synigoroskatanaloti.gr

Institute for Alternative Dispute Resolution – startADR

+302310536100

http://www.startadr.org

Alternative Dispute Resolution Centre – ADR POINT IKE (ADR POINT)

+302310510005

http://www.adrpoint.gr

European Institute for Conflict Resolution (E.I.E.Σ)

+302310 230184 http://www.europeanresolution.com

Royal Institute of Chartered Surveyors (RICS)

020 7334 3806

https://www.rics.org/latin-america/footer/contact-us/complaints/complaints-form-for/

 

The criteria for eligibility and the complaints investigation procedure can be found on the website of the relevant organisation.

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